Max Mirani is determined to set a new standard in innovation, quality and customer service. So our Limited Lifetime Warranty (LLW) is one of the best in the industry. It covers the repair or replacement of your purchase due to defects in workmanship or materials for life. The warranty does not cover damage caused by an airline or third party carrier, cosmetic wear and tear, nor the replacement of lost or stolen bags and/or the contents.To return your item, simply LOGIN to your account, view the order using the “Completed Orders” link under the My Account menu and click the Return Item(s) button. Describe the reason for the return. We will send you a confirmation of your request with instructions of where to ship your item. Please note that you are responsible for any freight charges incurred when shipping your bag to our authorized repair centers. Due to the nature of certain types of repairs and normal wear and tear, it is not always possible to return your bag to its original condition.